• Home
  • Return & Refund Policy

Return & Refund Policy

1. Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items:

  • Items marked as “final sale” or “non-returnable” in the product description.
  • Gift cards.
  • Items that have been damaged due to misuse, mishandling, or improper installation.

How to Initiate a Return:

  1. Contact our customer support team at [support@prime-device.com] or [Insert Phone Number] to request a return authorization.
  2. Once approved, ship the item to the return address provided by our team. Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
  3. We recommend using a trackable shipping method to ensure the safe return of your item.

2. Refunds

Refund Eligibility:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Partial Refunds: Partial refunds may be granted in the following circumstances:

  • The item is returned after the 30-day return window (if approved at our discretion).
  • The item is not in its original condition, missing parts, or damaged for reasons not due to our error.

Non-Refundable Costs:

  • Shipping charges are non-refundable unless the return is due to our error (e.g., defective product, wrong item).

3. Exchanges

We replace items only if they are defective, damaged, or the wrong product was sent. If you need an exchange, contact us at [support@prime-device.com] with your order details.

4. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be guaranteed if the item has already been processed or shipped.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

We value your satisfaction and are committed to providing quality service. Thank you for choosing Prime-device.com!