Welcome to Prime. We strive to provide you with reliable, fast, and cost-effective shipping services. Below, you’ll find all the details regarding our shipping and delivery process to ensure transparency and a seamless shopping experience.

Shipping Locations

We ship to most countries worldwide. If you have specific concerns about your location, please contact our customer service team at info@prime-device.com before placing your order.

Shipping Methods and Costs

  1. Standard Shipping
    • Delivery Time: 5-10 business days
    • Cost: Free shipping. No minimum

Order Processing Times

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with your tracking information once your order is dispatched.

Delivery Times

Delivery times vary depending on the shipping method selected and the destination. Please note that delivery times are estimates and may be affected by external factors such as customs delays, weather, or carrier issues.

Tracking Your Order

Once your order is shipped, you will receive an email containing your tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to be updated.

International Shipping

We are proud to offer international shipping. However, customers are responsible for any customs duties, taxes, or fees associated with their shipment. These charges vary by country and are not included in the total price at checkout.

Missed or Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the package, the carrier may:

  • Leave a notification with instructions for redelivery.
  • Return the package to us. In this case, you may need to cover the cost of reshipping the item.

To avoid delivery issues, please ensure your shipping address is accurate and up-to-date when placing your order.

Damaged or Lost Packages

We take great care to ensure your items are delivered safely. If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage for assistance.

In the event of a lost package, we will work with the carrier to resolve the issue. Please contact us if your order hasn’t arrived within the expected delivery window.

Returns and Exchanges

For details on returns and exchanges, please visit our Returns & Refunds Policy.

Contact Us

If you have any questions or concerns about your shipping or delivery, feel free to reach out to us: